Return and Refund Policy for Breast Pump

At Aishah Baby Store, we want you to be completely satisfied with your purchase. If you are not fully satisfied with your breast pump, please review our return and refund policy below:

1. Eligibility for Returns

Unused and Unopened: We accept returns on breast pumps that are unused and in their original, unopened packaging within 7 days of the purchase date.

Defective Items: If the breast pump is defective or malfunctions within the warranty period, you may be eligible for a return or replacement, depending on the nature of the issue.

2. Non-Returnable Items

Due to health and safety concerns, breast pumps that have been used, opened, or show signs of tampering cannot be returned. This is to ensure all our customers receive new, hygienic products.

3. Process for Returns

Contact Customer Service: Email us at [email protected] or call us at +6016-2795664 within 7 days of your purchase date. Please include your order number, reason for return, and any relevant photos or information for defective items.

Return Authorization: Once your request is reviewed, you will receive a Return Authorization (RA) number. Please include this number on your return package.

Shipping: Customers are responsible for return shipping fees unless the item is defective.

4. Refunds

Processing Time: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 7–10 working days.

Refund Method: Refunds will be issued as store credits for the item purchased.

Restocking Fee: A 10% restocking fee may apply to certain returns that are in perfect condition but were purchased in error.

5. Exchanges for Defective Products

If your breast pump has a defect covered under the warranty, you may be eligible for an exchange instead of a return within 7 days of purchase. Please contact our customer service team for assistance.

6. Warranty

Breast pumps come with a limited warranty. Please refer to the product manual or packaging for specific warranty information, including coverage details and duration.

For questions or further assistance, feel free to reach out to our customer support team at [email protected] or +6016-2795664.